Comparison
phone.systems™ vs Aircall
Compare pricing, call routing, analytics, AI and connectivity.
Two approaches to business calling
phone.systems™ is a configurable business phone system you can start with a single seat at $9.99 per month: analytics included, AI billed by usage, BYOC, native CRM integrations and public webhooks.
Aircall is a customer communication platform built around a large app marketplace and AI add-ons. It starts at three licences, with analytics depth and some routing features unlocked on higher plans.
phone.systems™ vs Aircall at a glance
| Capability | phone.systems™ | Aircall |
|---|---|---|
| Pricing | ||
| Starting price | $9.99 per seat/month | $30 per licence/month billed annually, $40 monthly (Essentials) |
| Minimum seats | 1 seat | 3 licences; 25 on Enterprise |
| Monthly billing and commitment | Month-to-month, no long-term contract | Monthly or annual; annual billing 25% cheaper |
| Product | ||
| Visual call routing | Included on every seat: schedules, voice menus, queues and fallbacks | IVR and basic call flow on Essentials; smart routing from Professional |
| Core call analytics | Included with every seat: call history, call and agent statistics | Basic on Essentials; advanced on Professional; Analytics+ add-on, $15 per seat |
| AI model | Optional and usage-based: AI Call Insights at $0.02 per recorded minute analysed | AI summaries on Professional; real-time coaching with AI Assist Pro, $49 per seat |
| AI Voice Agent | Built-in AI Voice Agent (priced separately), or connect your own AI agent with BYOAI | From $100/month; 50 minutes included on Essentials |
| Connectivity | ||
| Number coverage | 93 countries | 100+ countries |
| Bring your own carrier (BYOC) | Supported | No general BYOC option published |
| CRM and integration model | Native integrations with major CRM platforms, plus public webhooks | Larger native app marketplace (250+ integrations) |
| Public webhooks | Included: call events, transcripts and AI insights where available | APIs and webhooks on all plans |
| Security | ||
| GDPR and ISO | GDPR-compliant processing; ISO/IEC 27001-certified information security management | GDPR compliance stated; SOC 2 Type II; security program aligned with ISO 27001 |
Why businesses choose phone.systems™
Start with one seat
No three-licence minimum: start with one seat at $9.99 per month, month-to-month.
Analytics are already there
Call history and call and agent statistics are included — no Analytics+ add-on or higher plan needed to see how calls are handled.
Keep your carrier if you need to
BYOC supports businesses with telecom relationships already in place. Or get business numbers in 93 countries with the phone system.
Add AI based on usage
AI Call Insights are charged per recorded minute analysed, rather than requiring every seat to move to a higher tier.
Where the products differ
Aircall has a larger native app marketplace, SMS and WhatsApp messaging, a shared inbox and AI voice agents that can also run outbound campaigns. Its plans include one number and unlimited calling within the US and Canada.
phone.systems™ takes a different route to the same goal of connected calling: native integrations with major CRM platforms plus public webhooks for everything else — from a single seat, with analytics included and BYOC available.
Analytics and AI
See how calls are handled from day one. Call history, call and agent statistics (ACD, AWT, ASR), lost-call tracking, tags, notes and CSV export come with every seat. Managers see how calls are handled without buying a higher plan or an analytics add-on.
AI when a call is worth analysing. AI Call Insights add transcripts in 19 languages, summaries, sentiment, talk-to-listen ratio and scorecard-based call scoring for $0.02 per recorded minute analysed. You choose which recordings are processed, so AI is paid for by usage rather than by upgrading every seat. Inside a call flow, calls can be answered by the built-in AI Voice Agent, priced separately, or by your own AI agent connected with BYOAI.
Connectivity and integrations
Numbers and phone system on one platform. Business numbers in 93 countries come from the same platform as your PBX, with free porting in 42 countries — no separate number provider to coordinate.
Keep the carrier relationship you already have. BYOC lets existing telecom contracts, rates or infrastructure stay in place, on their own or alongside phone.systems™ numbers.
Connect your CRM, then everything else. Native integrations with major CRM platforms log calls to the customer record and open the caller's record from the app. Public webhooks send call events, transcripts and AI insights to the systems and workflows you already run.
Security and data protection
phone.systems™ offers GDPR-compliant processing and ISO/IEC 27001-certified information security management. Calls can be encrypted with TLS and SRTP, and the platform has a 99.9% uptime commitment.
Aircall states SOC 2 Type II certification and GDPR compliance, and describes its security program as aligned with ISO 27001.
Where phone.systems™ is a strong fit
- You want to start with one or two users, without a three-licence minimum.
- You want core analytics included rather than sold as an add-on.
- You want to keep your carrier with BYOC.
- You want AI billed by usage.
- You need public webhooks to feed call data into your own systems.
When Aircall's additional capabilities may matter
- A specific app from Aircall's larger marketplace is required.
- Native SMS or WhatsApp messaging is mandatory.
Frequently asked questions
What's included in a phone.systems™ seat?
One user with the phone.systems™ app on desktop and mobile (macOS, Windows, Linux, iOS and Android), a SIP account for a desk phone or softphone, forwarding, and 24/7 support. Core phone-system features — visual call flows, queues, call recording, call analytics, native CRM integrations and public webhooks — are not split across seat tiers. Phone numbers, outbound calls and AI Call Insights are billed by usage, and the built-in AI Voice Agent is priced separately.
Are call analytics included?
Yes. Call history, call and agent statistics, tags, notes and CSV export are part of every seat. There is no separate analytics plan.
How is AI priced?
AI Call Insights cost $0.02 per recorded minute analysed and include a transcript, summary, sentiment, talk-to-listen ratio, key topics and scorecard-based call scoring. You choose which recordings are analysed. The built-in AI Voice Agent is priced separately, and you can also connect your own AI agent with BYOAI.
Can I use my existing carrier and numbers?
Yes. Connect your SIP carrier with BYOC and keep your contract, rates and numbers, or port numbers to phone.systems™ (free in 42 countries). You can also combine both.
Can phone.systems™ send call data to my existing systems?
Yes. Native integrations cover HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk, monday CRM, ActiveCampaign, Odoo, Freshsales, Copper and Attio. For other systems, public webhooks deliver call events to an endpoint you choose, with call information and, where available, transcripts and AI insights.
What is the minimum number of seats?
One seat, month-to-month, and you can add seats at any time; from 25 seats every seat costs less. Aircall's Essentials and Professional plans start at three licences.
How is data protection handled?
phone.systems™ offers GDPR-compliant processing and ISO/IEC 27001-certified information security management. Calls can be encrypted with TLS and SRTP, and you decide whether recordings are stored in phone.systems™ or in your own cloud storage.
See phone.systems™ with your own call flows
Start from one seat, or talk to us about numbers, BYOC and a setup for your team.