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Every call, handled your way.

A business phone system built around the way your company works.

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  • From $9.99 / seat / month
  • 99.9% uptime commitment
  • Phone numbers in 93 countries

Available onWindowsmacOS and iOSAndroid

How a call flow works: during business hours calls reach a voice menu and department queues; after hours, an AI agent answers.

One phone system, from first ring to follow-up

A cloud PBX with its own calling app: where calls go, where they are answered, and what you learn from them.

  • Route calls your way

    Build call flows visually with schedules, voice menus, queues and forwarding. Changes apply in real time.

    • Time routers and business hours
    • Voice menus and queues
    • Voicemail, forwarding and AI agent
    Explore call routing

  • Keep your team connected

    Answer business calls in the phone.systems™ app on desktop and mobile, or on any SIP device.

    • Desktop and mobile apps
    • Company caller IDs and presence
    • SIP softphones and IP phones
    See the app

  • Understand every conversation

    Call history, statistics and AI insights show what happened and what needs attention.

    • Call history and statistics
    • Recordings, tags and notes
    • AI summaries and call scoring
    Explore call analytics

How a call moves through phone.systems™

Build the path visually using schedules, menus, queues, forwarding, voicemail and AI.

  1. Virtual numberIncoming call
  2. Time routerBusiness hours?
    • Open
      1. Voice menu
      2. Call recording
      3. Call queuingTeam or queue
    • Closed
      1. VoicemailAI agent or voicemail
See how call routing works

Set it up once, change it any time

Numbers, schedules, call flows and users are managed in one admin area in your browser.

  • Draw the call flow for every number

    Connect objects on a canvas to decide where each call goes. Changes apply in real time.

    Explore call routing

  • Answer calls by schedule

    A time schedule holds your working hours, time zone and holiday exceptions. A time router sends each call to the open or the closed branch.

    Route calls by business hours

  • Users, extensions and departments

    Each user gets an internal number, a time schedule and contact methods such as the app, a SIP device or forwarding to a mobile.

    See the business phone system
AI

Understand every conversation

See what happened on each call, and let AI summarise, score and answer calls.

Every call, with its outcome

Call history lists each call with its status, wait time, talk time and routing attempts. Add tags and notes, and play the recording.

  • Answered, Lost or Resolved status
  • ACD, AWT and ASR, account-wide and per user
  • Tags and notes on every call
  • Recording per user and direction, or on demand
Explore call analytics

Answer calls wherever your team works

Business phone app

Calls on desktop and mobile

The phone.systems™ app with company caller IDs, presence and the company directory.

  • macOS, Windows and Linux
  • iOS and Android
  • Unlimited devices per user
  • SIP softphones and IP phones also work
See the app

Connect phone.systems™ with the tools your team already uses

Use native CRM integrations, or connect phone.systems™ to external workflows using public webhooks.

  • Your CRMSend call events, transcripts and AI insights to other CRMs and business systems using public webhooks.

Explore integrations

The carrier behind your phone system

phone.systems™ is built by DIDWW, a telecom carrier. Numbers, voice network and phone system come from one operator.

Bring your own carrierWhat is number porting?

93
countries with DIDWW phone numbers
30
countries where DIDWW holds telecom licences
42
countries with free number porting
BYOC
your own SIP carrier alongside DIDWW numbers

Pricing

The more seats, the less each one costs

From $9.99 per seat per month, down to $4.99 as your team grows. Month-to-month, from one seat.

Calculate your price

Each seat includes

  • One user with the app on unlimited devices
  • A SIP account
  • A SIP forwarding destination
  • A PSTN forwarding destination

Built for how your teams use the phone

Frequently asked questions

Short answers about plans, devices, numbers, call routing, recording and AI.

What is phone.systems™?

phone.systems™ is a cloud business phone system (cloud PBX) with its own calling app, built by DIDWW. It covers phone numbers, users, call flows, call recording, call history, AI call insights and CRM integrations in one account.

How much does phone.systems™ cost?

From $9.99 per seat per month, month-to-month, from one seat. Volume pricing lowers the price of every seat as your team grows, down to $4.99. Phone numbers and outbound minutes are billed separately. AI call insights cost $0.02 per recorded minute.

Which devices can I use?

The phone.systems™ app runs on macOS, Windows, Linux, iOS and Android, with company caller IDs, presence and the company directory. Each seat also includes a SIP account, so you can use a third-party SIP softphone or any SIP IP phone.

What does each user get?

Each user gets an internal number, a time schedule and contact methods such as the app, a SIP device or forwarding to a mobile.

How are incoming calls routed?

With call flows, built in a visual editor from voice menus, ring groups, queues, time routers, voicemail, conference and an AI agent. Changes apply in real time.

Which CRMs does phone.systems™ integrate with?

HubSpot, Salesforce, Pipedrive, Zoho, Zendesk, monday, ActiveCampaign, Odoo, Freshsales, Copper and Attio. Other CRMs and business systems can receive call data through public webhooks. Calls are logged to the CRM, the app opens the caller's record with View in CRM, and a Chrome extension adds click-to-call to phone numbers in web pages.

Where can I get phone numbers?

DIDWW, which holds telecom licences in 30 countries, provides local, national, mobile, toll-free, shared cost and UIFN numbers in 93 countries. You can port existing numbers to DIDWW free of charge in 42 countries, add third-party numbers, or connect your own carrier.

Can I use my own SIP carrier?

Yes. With bring your own carrier (BYOC) you connect your own SIP carrier through inbound trunks and termination routes, instead of or alongside DIDWW numbers.

What call statistics are included?

Call history lists every call with its wait time, talk time, status, routing attempts, tags and notes. Call and user statistics include average call duration (ACD), average wait time (AWT) and answer-seizure ratio (ASR).

How does call recording work?

Recording can be on per user and direction, or started on demand. Recordings are stored in phone.systems™ or your own cloud storage, and can be delivered to email or file storage.

What do AI call insights include?

For recorded calls: a transcript, summary, sentiment, talk-to-listen ratio and key topics in 19 languages. AI call scoring rates calls against your scorecards and adds reasoning and coaching suggestions.

Is phone.systems™ a contact center?

No. phone.systems™ is a business phone system for companies whose teams handle calls as part of their work. It includes queues, call statistics and AI call scoring, but it is not a contact-center platform.

Set up a phone system around how your company works

See call flows, the app and AI Call Insights in a demo, or compare plans on the pricing page.

Request a demo