Use cases
Business phone use cases
Specific calling problems and how to solve them with phone.systems™. Each page explains the problem, the call flow setup and the capabilities involved.
How to use these pages
Each use case starts from a problem a business has with its phone line, such as calls ringing out after hours or missed calls nobody returns. It then shows how to solve it in phone.systems™, naming the actual call flow objects (Time Router, Voice Menu, Queue, Ring Group, Voicemail, Forwarding, AI Agent) and the admin areas where you configure them.
If you are starting from scratch, begin with routing calls by business hours and building an IVR. For setups by team or company type, see Solutions.
All use cases
Route calls by business hours
Route calls by business hours with a Time Router and time schedules: open hours go to your team, closed hours and holidays to a message, voicemail or AI agent.
Learn moreHandle after-hours calls
Handle after-hours calls with a Time Router: play your opening hours, take voicemail, forward urgent calls to an on-call mobile or let an AI agent take a message.
Learn moreNever miss a customer call
Reduce missed customer calls with queues, ring groups, voicemail fallback, forwarding to mobile, an after-hours AI agent and lost-call tracking in call history.
Learn moreRoute calls between departments
Send callers to sales, support or billing with a Voice Menu or dedicated numbers, queue them per department and let staff transfer calls between teams.
Learn moreSend unanswered calls to mobile
Forward unanswered business calls to a mobile over PSTN or SIP, or answer them in the phone.systems™ mobile app, so customers still reach a person.
Learn moreTrack missed calls
Track missed calls in phone.systems™ call history: Lost and Resolved statuses, who resolved each call, wait time, tags, notes, CSV export and user statistics.
Learn moreAnalyze customer conversations
Use call recording, AI call insights (transcript, summary, sentiment, key topics; $0.02/min, 19 languages) and AI call scoring to review customer calls.
Learn moreBuild an IVR
Build an IVR phone menu in phone.systems™: create prompts with text-to-speech, add keypad options in a Voice Menu and connect each one to a queue, message or menu.
Learn moreMulti-location call routing
Route calls for several offices from one account: local numbers in 93 countries, a call flow and time schedule per location, and overflow to another site.
Learn moreLet AI answer after hours
Put an AI Agent on the closed branch of your call flow: give it a name, voice, greeting and prompt, and it answers after-hours calls and takes messages.
Learn more
Set up a phone system that fits how you work
Configure numbers, users and call routing in one place, and change them whenever your business changes.