Product
The phone.systems™ product
A cloud PBX with its own calling app, run by DIDWW: route, answer, record and review business calls from one account.
How the product fits together
phone.systems™ is organised around the life of a call.
- Before the call is answeredphone numbers from DIDWW in 93 countries or from your own carrier are assigned to call flows — voice menus, time routers, ring groups, queues, voicemail and an AI agent.
- While the call is live users answer in the phone.systems™ app on macOS, Windows, Linux, iOS or Android, on a SIP softphone or IP phone, or by forwarding to a mobile.
- After the callcall history and statistics show what happened, call recording keeps the audio, AI call insights add a transcript, summary and score, and integrations log the call in your CRM or send it to other systems through public webhooks.
Administration happens in the browser under Call Flows, Users, Contact Methods, Numbers, Time Schedules, Delivery Methods, Audio Files, Trunks, Settings, Call Analytics and Contacts.
Product capabilities
Business phone system
phone.systems™ is a cloud business phone system: numbers in 93 countries, users and extensions, visual call flows, desktop and mobile apps, call history and recording.
Learn moreCall routing
Build call flows in a drag-and-drop editor: voice menus, time routers, ring groups, queues, voicemail, caller routing and an AI agent. Changes apply in real time.
Learn moreBusiness phone app
The phone.systems™ app for macOS, Windows, Linux, iOS and Android: company caller IDs, directory, presence, transfers and encrypted calls on every device.
Learn moreCall analytics
Call history with wait time, talk time, status, tags and notes, routing attempts, CSV export, and call and user statistics (ACD, AWT, ASR) in phone.systems™.
Learn moreAI call insights
AI call insights for recorded calls: transcript, summary, sentiment, talk-to-listen ratio and key topics in 19 languages, plus AI call scoring. $0.02 per minute.
Learn moreCall recording
Record calls per user and direction or on demand, review them from call history, analyse them with AI, and keep recordings in phone.systems™ or your own cloud storage.
Learn moreIntegrations
Native CRM integrations with HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk and more, plus public webhooks, call journaling and Chrome click-to-call.
Learn moreBYOC
Keep your carrier with phone.systems™: connect your own SIP carrier, use numbers in 93 countries, or combine both — with the same call flows, apps and call history.
Learn more
Set up a phone system that fits how you work
Configure numbers, users and call routing in one place, and change them whenever your business changes.