Comparison
phone.systems™ vs CloudTalk
Compare pricing, call routing, analytics, AI and connectivity.
Built for different priorities
phone.systems™ is configurable business telephony: core phone-system features not split across seat tiers, visual call routing, analytics included, AI billed by usage, and numbers in 93 countries or your own carrier.
CloudTalk is a broader sales and support communications suite, with dialers, messaging and a larger integration catalogue spread across three plans and paid add-ons.
phone.systems™ vs CloudTalk at a glance
| Capability | phone.systems™ | CloudTalk |
|---|---|---|
| Pricing | ||
| Starting price | $9.99 per seat/month | €25 per user/month billed annually, €34 monthly (Starter) |
| Minimum seats | 1 seat | 1; 3 on Expert |
| Monthly billing and commitment | Month-to-month, no long-term contract | Monthly or annual; annual billing about 30% cheaper |
| Product | ||
| Visual call routing | Included on every seat: schedules, voice menus, queues and fallbacks | Included on all plans; business-hours routing and IVR from Essential |
| Core call analytics | Included with every seat: call history, call and agent statistics | Basic dashboards on all plans; agent reporting from Essential; real-time analytics on Expert |
| AI model | Optional and usage-based: AI Call Insights at $0.02 per recorded minute analysed | Conversation Intelligence add-on, €9 per user/month |
| AI Voice Agent | Built-in AI Voice Agent (priced separately), or connect your own AI agent with BYOAI | AI voice agents from €99/month for 200 minutes |
| Connectivity | ||
| Number coverage | 93 countries | 160+ countries |
| Bring your own carrier (BYOC) | Supported | Supported |
| CRM and integration model | Native integrations with major CRM platforms, plus public webhooks | Larger native integration catalogue (95+ from Essential) |
| Public webhooks | Included: call events, transcripts and AI insights where available | From Essential, alongside APIs |
| Security | ||
| GDPR and ISO | GDPR-compliant processing; ISO/IEC 27001-certified information security management | GDPR compliance stated; ISO/IEC 27001 and SOC 2 Type 2 |
Why businesses choose phone.systems™
Start with one seat
Core phone-system features are not split across seat tiers: business-hours routing and agent statistics come with every seat from $9.99 per month.
Analytics are already there
Call history and call and agent statistics are included with the phone system, not sold as a higher analytics plan.
Keep your carrier if you need to
BYOC supports businesses with telecom relationships already in place. Or get business numbers in 93 countries with the phone system.
Add AI based on usage
AI Call Insights are charged per recorded minute analysed, rather than requiring every seat to move to a higher tier.
Where the products differ
CloudTalk includes additional sales and support tooling, such as dialers, messaging, wallboards and a larger native integration catalogue. Some plans also bundle domestic outbound minutes.
phone.systems™ focuses on configurable business calling, analytics, AI, connectivity and BYOC, without requiring a broader sales or contact-center operating model.
Analytics and AI
See how calls are handled from day one. Call history, call and agent statistics (ACD, AWT, ASR), lost-call tracking, tags, notes and CSV export come with every seat. Managers see how calls are handled without buying a higher plan or an analytics add-on.
AI when a call is worth analysing. AI Call Insights add transcripts in 19 languages, summaries, sentiment, talk-to-listen ratio and scorecard-based call scoring for $0.02 per recorded minute analysed. You choose which recordings are processed, so AI is paid for by usage rather than by upgrading every seat. Inside a call flow, calls can be answered by the built-in AI Voice Agent, priced separately, or by your own AI agent connected with BYOAI.
Connectivity and integrations
Numbers and phone system on one platform. Business numbers in 93 countries come from the same platform as your PBX, with free porting in 42 countries — no separate number provider to coordinate.
Keep the carrier relationship you already have. BYOC lets existing telecom contracts, rates or infrastructure stay in place, on their own or alongside phone.systems™ numbers.
Connect your CRM, then everything else. Native integrations with major CRM platforms log calls to the customer record and open the caller's record from the app. Public webhooks send call events, transcripts and AI insights to the systems and workflows you already run.
Security and data protection
phone.systems™ offers GDPR-compliant processing and ISO/IEC 27001-certified information security management. Calls can be encrypted with TLS and SRTP, and the platform has a 99.9% uptime commitment.
CloudTalk states SOC 2 Type 2 and ISO/IEC 27001 compliance, along with GDPR, HIPAA and PCI-DSS.
Where phone.systems™ is a strong fit
- You need a configurable business phone system, not a sales or contact-center suite.
- You want core phone-system features without a plan ladder, with clear per-seat pricing from one seat.
- You want core analytics included and AI billed by usage.
- You want to keep your carrier with BYOC, or get numbers and your phone system from one platform.
- You need public webhooks to feed call data into your own systems.
When CloudTalk's additional capabilities may matter
- Dialer-heavy outbound campaigns are central to the operation.
- Native SMS or WhatsApp messaging is mandatory.
- A specific integration from CloudTalk's larger catalogue is required.
Frequently asked questions
What's included in a phone.systems™ seat?
One user with the phone.systems™ app on desktop and mobile (macOS, Windows, Linux, iOS and Android), a SIP account for a desk phone or softphone, forwarding, and 24/7 support. Core phone-system features — visual call flows, queues, call recording, call analytics, native CRM integrations and public webhooks — are not split across seat tiers. Phone numbers, outbound calls and AI Call Insights are billed by usage, and the built-in AI Voice Agent is priced separately.
Are call analytics included?
Yes. Call history, call and agent statistics, tags, notes and CSV export are part of every seat. There is no separate analytics plan.
How is AI priced?
AI Call Insights cost $0.02 per recorded minute analysed and include a transcript, summary, sentiment, talk-to-listen ratio, key topics and scorecard-based call scoring. You choose which recordings are analysed. The built-in AI Voice Agent is priced separately, and you can also connect your own AI agent with BYOAI.
Can I use my existing carrier and numbers?
Yes. Connect your SIP carrier with BYOC and keep your contract, rates and numbers, or port numbers to phone.systems™ (free in 42 countries). You can also combine both.
Can phone.systems™ send call data to my existing systems?
Yes. Native integrations cover HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk, monday CRM, ActiveCampaign, Odoo, Freshsales, Copper and Attio. For other systems, public webhooks deliver call events to an endpoint you choose, with call information and, where available, transcripts and AI insights.
What is the minimum number of seats?
One seat. You can start with a single user, month-to-month, and add seats at any time; from 25 seats every seat costs less. CloudTalk's Expert plan requires three users.
How is data protection handled?
phone.systems™ offers GDPR-compliant processing and ISO/IEC 27001-certified information security management. Calls can be encrypted with TLS and SRTP, and you decide whether recordings are stored in phone.systems™ or in your own cloud storage.
See phone.systems™ with your own call flows
Start from one seat, or talk to us about numbers, BYOC and a setup for your team.