Comparison
phone.systems™ vs Dialpad
Compare pricing, call routing, analytics, AI and connectivity.
Optional AI or AI-first communications
phone.systems™ is configurable business telephony with optional AI: visual routing, CRM integrations, webhooks and analytics on every seat, and AI Call Insights added to the calls you choose.
Dialpad is AI-first unified communications for calls, messages and meetings, with AI built into every seat and CRM integrations, queues and APIs on its higher plans.
phone.systems™ vs Dialpad at a glance
Dialpad figures are for Dialpad Connect, its business phone product.
| Capability | phone.systems™ | Dialpad |
|---|---|---|
| Pricing | ||
| Starting price | $9.99 per seat/month | $15 per user/month billed annually, $27 monthly (Connect Standard) |
| Monthly billing and commitment | Month-to-month, no long-term contract | Monthly or annual; annual billing cheaper per user |
| Product | ||
| Visual call routing | Included on every seat: schedules, voice menus, queues and fallbacks | Auto attendant and custom routing; hold queues from Pro |
| Core call analytics | Included with every seat: call history, call and agent statistics | Real-time analytics and reporting on all plans |
| AI model | Optional and usage-based: AI Call Insights at $0.02 per recorded minute analysed | AI embedded across the platform: real-time transcription and AI Recaps in every plan |
| AI Voice Agent | Built-in AI Voice Agent (priced separately), or connect your own AI agent with BYOAI | Dialpad AI Agent, sold as a separate product |
| Connectivity | ||
| Number coverage | 93 countries | 50+ countries |
| Bring your own carrier (BYOC) | Supported | Not listed on the Connect pricing page |
| CRM and integration model | Native integrations with major CRM platforms, plus public webhooks | Integration marketplace; HubSpot and Salesforce from Pro |
| Public webhooks | Included: call events, transcripts and AI insights where available | Open APIs and webhooks from Pro |
| Security | ||
| GDPR and ISO | GDPR-compliant processing; ISO/IEC 27001-certified information security management | Supports GDPR requirements; ISO 27001, 27017 and 27018; SOC 2 Type II |
Why businesses choose phone.systems™
Add AI based on usage
Add AI Call Insights to the calls that need them, billed per recorded minute analysed, instead of making AI part of every seat.
Call data where you need it
Native CRM integrations, call queues and public webhooks come with every seat — not only with a higher plan.
Keep your carrier if you need to
Business numbers in 93 countries with the phone system, or keep your existing carrier with BYOC.
Start with one seat
Start with one seat at $9.99 per month, month-to-month, with published volume pricing.
Where the products differ
Dialpad's AI-first model may suit teams that want real-time transcription, AI recaps and live coaching in every conversation, alongside messaging and video meetings in one product. Its plans include a local number per user and domestic calling.
phone.systems™ is built around the phone system itself — routing, teams, analytics and connectivity — with AI as an optional, usage-based layer rather than the foundation of every seat.
Analytics and AI
See how calls are handled from day one. Call history, call and agent statistics (ACD, AWT, ASR), lost-call tracking, tags, notes and CSV export come with every seat. Managers see how calls are handled without buying a higher plan or an analytics add-on.
AI when a call is worth analysing. AI Call Insights add transcripts in 19 languages, summaries, sentiment, talk-to-listen ratio and scorecard-based call scoring for $0.02 per recorded minute analysed. You choose which recordings are processed, so AI is paid for by usage rather than by upgrading every seat. Inside a call flow, calls can be answered by the built-in AI Voice Agent, priced separately, or by your own AI agent connected with BYOAI.
When AI is part of every seat, every user pays for it. When it is usage-based, cost follows the calls you actually analyse — which model costs less depends on how many of your calls need AI.
Connectivity and integrations
Numbers and phone system on one platform. Business numbers in 93 countries come from the same platform as your PBX, with free porting in 42 countries — no separate number provider to coordinate.
Keep the carrier relationship you already have. BYOC lets existing telecom contracts, rates or infrastructure stay in place, on their own or alongside phone.systems™ numbers.
Connect your CRM, then everything else. Native integrations with major CRM platforms log calls to the customer record and open the caller's record from the app. Public webhooks send call events, transcripts and AI insights to the systems and workflows you already run.
Security and data protection
phone.systems™ offers GDPR-compliant processing and ISO/IEC 27001-certified information security management. Calls can be encrypted with TLS and SRTP, and the platform has a 99.9% uptime commitment.
Dialpad states ISO 27001, 27017 and 27018 certification and SOC 2 Type II compliance, and describes features that help customers meet GDPR requirements.
Where phone.systems™ is a strong fit
- You want a configurable phone system and AI only where it adds value.
- You need CRM integrations, queues or webhooks without moving to a higher plan.
- You need numbers in more countries, or want to keep your carrier with BYOC.
- You want core analytics included with predictable per-seat pricing.
When Dialpad's additional capabilities may matter
- AI transcription and coaching on every call are central to how your team works.
- Video meetings and messaging must live in the same product.
Frequently asked questions
What's included in a phone.systems™ seat?
One user with the phone.systems™ app on desktop and mobile (macOS, Windows, Linux, iOS and Android), a SIP account for a desk phone or softphone, forwarding, and 24/7 support. Core phone-system features — visual call flows, queues, call recording, call analytics, native CRM integrations and public webhooks — are not split across seat tiers. Phone numbers, outbound calls and AI Call Insights are billed by usage, and the built-in AI Voice Agent is priced separately.
Are call analytics included?
Yes. Call history, call and agent statistics, tags, notes and CSV export are part of every seat. There is no separate analytics plan.
How is AI priced?
AI Call Insights cost $0.02 per recorded minute analysed and include a transcript, summary, sentiment, talk-to-listen ratio, key topics and scorecard-based call scoring. You choose which recordings are analysed. The built-in AI Voice Agent is priced separately, and you can also connect your own AI agent with BYOAI.
Can I use my existing carrier and numbers?
Yes. Connect your SIP carrier with BYOC and keep your contract, rates and numbers, or port numbers to phone.systems™ (free in 42 countries). You can also combine both.
Can phone.systems™ send call data to my existing systems?
Yes. Native integrations cover HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk, monday CRM, ActiveCampaign, Odoo, Freshsales, Copper and Attio. For other systems, public webhooks deliver call events to an endpoint you choose, with call information and, where available, transcripts and AI insights.
What is the minimum number of seats?
One seat, month-to-month, and you can add seats at any time; from 25 seats every seat costs less.
How is data protection handled?
phone.systems™ offers GDPR-compliant processing and ISO/IEC 27001-certified information security management. Calls can be encrypted with TLS and SRTP, and you decide whether recordings are stored in phone.systems™ or in your own cloud storage.
See phone.systems™ with your own call flows
Start from one seat, or talk to us about numbers, BYOC and a setup for your team.