Comparison
phone.systems™ vs JustCall
Compare pricing, call routing, analytics, AI and connectivity.
Business telephony or sales engagement
phone.systems™ is a configurable business phone system for inbound and outbound calling: visual routing, teams and queues, analytics included, usage-based AI, BYOC and numbers in 93 countries, from a single seat.
JustCall is a sales-engagement platform that combines calling with campaign tools, messaging and AI coaching. It starts at two licences, with dialers and most AI features on higher plans.
phone.systems™ vs JustCall at a glance
| Capability | phone.systems™ | JustCall |
|---|---|---|
| Pricing | ||
| Starting price | $9.99 per seat/month | $29 per user/month billed annually, $39 monthly (Team) |
| Minimum seats | 1 seat | 2 licences; 10 on Business |
| Monthly billing and commitment | Month-to-month, no long-term contract | Monthly or annual; annual billing saves up to 29% |
| Product | ||
| Visual call routing | Included on every seat: schedules, voice menus, queues and fallbacks | IVR, call menus and routing workflows; intelligent routing from Pro |
| Core call analytics | Included with every seat: call history, call and agent statistics | Team performance analytics; advanced analytics from Pro |
| AI model | Optional and usage-based: AI Call Insights at $0.02 per recorded minute analysed | Unlimited transcription; AI call scoring and sentiment on Pro Plus ($89 annual) |
| AI Voice Agent | Built-in AI Voice Agent (priced separately), or connect your own AI agent with BYOAI | AI Voice Agent add-on, per-minute pricing |
| Connectivity | ||
| Number coverage | 93 countries | 70+ countries |
| Bring your own carrier (BYOC) | Supported | Not listed on the pricing page |
| CRM and integration model | Native integrations with major CRM platforms, plus public webhooks | Larger native catalogue (100+ CRM and data integrations) |
| Public webhooks | Included: call events, transcripts and AI insights where available | API access and workflows on all plans |
| Security | ||
| GDPR and ISO | GDPR-compliant processing; ISO/IEC 27001-certified information security management | GDPR commitment stated; ISO 27001:2022; SOC 2 Type 2 |
Why businesses choose phone.systems™
Start with one seat
No two-licence minimum: start with one seat at $9.99 per month, month-to-month.
Routing you can change yourself
Visual call flows define how calls move through schedules, menus, queues and fallbacks — and changes apply in real time.
Analytics are already there
Call history and call and agent statistics are included with the phone system, not sold as a higher analytics plan.
Add AI based on usage
AI scoring is usage-based and does not require moving every seat to a higher plan: AI Call Insights cost $0.02 per recorded minute analysed.
Where the products differ
JustCall includes campaign-focused sales tools such as SMS, bulk messaging and outbound dialers, with AI coaching and script compliance on its top plan. Its plans bundle calling and SMS within the selected region.
phone.systems™ prioritises the business phone system: routing, team calling, analytics, AI, connectivity and BYOC — for inbound and outbound calls across the whole company.
Analytics and AI
See how calls are handled from day one. Call history, call and agent statistics (ACD, AWT, ASR), lost-call tracking, tags, notes and CSV export come with every seat. Managers see how calls are handled without buying a higher plan or an analytics add-on.
AI when a call is worth analysing. AI Call Insights add transcripts in 19 languages, summaries, sentiment, talk-to-listen ratio and scorecard-based call scoring for $0.02 per recorded minute analysed. You choose which recordings are processed, so AI is paid for by usage rather than by upgrading every seat. Inside a call flow, calls can be answered by the built-in AI Voice Agent, priced separately, or by your own AI agent connected with BYOAI.
Connectivity and integrations
Numbers and phone system on one platform. Business numbers in 93 countries come from the same platform as your PBX, with free porting in 42 countries — no separate number provider to coordinate.
Keep the carrier relationship you already have. BYOC lets existing telecom contracts, rates or infrastructure stay in place, on their own or alongside phone.systems™ numbers.
Connect your CRM, then everything else. Native integrations with major CRM platforms log calls to the customer record and open the caller's record from the app. Public webhooks send call events, transcripts and AI insights to the systems and workflows you already run.
Security and data protection
phone.systems™ offers GDPR-compliant processing and ISO/IEC 27001-certified information security management. Calls can be encrypted with TLS and SRTP, and the platform has a 99.9% uptime commitment.
JustCall states ISO 27001:2022 certification, SOC 2 Type 2, PCI DSS and HIPAA compliance, and a commitment to GDPR.
Where phone.systems™ is a strong fit
- You need a business phone system for the whole company, not a sales-engagement platform.
- You want to start with one seat, without a two-licence minimum.
- You want analytics included and AI scoring billed by usage.
- You want to keep your carrier with BYOC, or get numbers and your phone system from one platform.
- You need public webhooks to feed call data into your own systems.
When JustCall's additional capabilities may matter
- Your team runs dialer-heavy outbound sales.
- SMS and bulk SMS campaigns are mandatory alongside calls.
- A specific integration from JustCall's larger catalogue is required.
Frequently asked questions
What's included in a phone.systems™ seat?
One user with the phone.systems™ app on desktop and mobile (macOS, Windows, Linux, iOS and Android), a SIP account for a desk phone or softphone, forwarding, and 24/7 support. Core phone-system features — visual call flows, queues, call recording, call analytics, native CRM integrations and public webhooks — are not split across seat tiers. Phone numbers, outbound calls and AI Call Insights are billed by usage, and the built-in AI Voice Agent is priced separately.
Are call analytics included?
Yes. Call history, call and agent statistics, tags, notes and CSV export are part of every seat. There is no separate analytics plan.
How is AI priced?
AI Call Insights cost $0.02 per recorded minute analysed and include a transcript, summary, sentiment, talk-to-listen ratio, key topics and scorecard-based call scoring. You choose which recordings are analysed. The built-in AI Voice Agent is priced separately, and you can also connect your own AI agent with BYOAI.
Can I use my existing carrier and numbers?
Yes. Connect your SIP carrier with BYOC and keep your contract, rates and numbers, or port numbers to phone.systems™ (free in 42 countries). You can also combine both.
Can phone.systems™ send call data to my existing systems?
Yes. Native integrations cover HubSpot, Salesforce, Pipedrive, Zoho CRM, Zendesk, monday CRM, ActiveCampaign, Odoo, Freshsales, Copper and Attio. For other systems, public webhooks deliver call events to an endpoint you choose, with call information and, where available, transcripts and AI insights.
What is the minimum number of seats?
One seat, month-to-month, and you can add seats at any time; from 25 seats every seat costs less. JustCall's plans start at two licences.
How is data protection handled?
phone.systems™ offers GDPR-compliant processing and ISO/IEC 27001-certified information security management. Calls can be encrypted with TLS and SRTP, and you decide whether recordings are stored in phone.systems™ or in your own cloud storage.
See phone.systems™ with your own call flows
Start from one seat, or talk to us about numbers, BYOC and a setup for your team.