Missed call (lost call)
A missed call, also called a lost call, is an incoming call that ended before anyone answered — the caller hung up while waiting or ringing, or reached no destination.
Why missed calls matter
A caller who does not get through often calls a competitor instead. For sales lines, a missed call can be a lost lead; for support lines, an unhappy customer. Tracking them makes it possible to call back quickly and to see when and why calls are being missed.
How to reduce missed calls
- Ring a group rather than one person, with a fallback when nobody answers — see ring group.
- Hold callers in a call queue instead of letting them ring out.
- Forward unanswered calls to a mobile or voicemail.
- Check call metrics by hour to see when more people should be available.
Missed calls in phone.systems™
In phone.systems™ every call in call history has a status: Answered, Lost or Resolved. A lost call stays Lost until someone handles it — for example by calling back — and marks it Resolved; the resolved by field shows who did. You can filter call history for Lost calls, add tags and notes, and export the list to CSV. See tracking missed calls.